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Training

Clear resolve offers a unique and powerful collection of training modules that give your organization's people the ability to face conflict with confidence.  Our entire approach to conflict resolution, communication and negotiation is based on answering one simple question.

Do I have a clear view?

Conflict Resolution Modules:

Module 0: Clear Your View  - Learn the power of simply seeing conflict clearly

Module 1: CLEAR Communication Skills   - Get equipped with the best communication skills

Module 2: Clear Resolution Process   - A simple process for your complex conflicts

Negotiation Module:

Module N: Clear Negotiation Process - A self contained course for successful negotiations

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Module 0: Clear Your View (4 hrs)

· Review the 3 categories of conflict resolution processes

· Assess your own personal approach to conflict

· Uncover the 3 bad habits that cloud your vision of conflict

· Confidently prepare to face any conflict with the Clear View Template

       ! Assess what you really know

       ! Act while respecting what is unknown

       ! Do not focus on negatives

Module 1: CLEAR Communication Skills (4 hrs)

· Learn and practice the 5 CLEAR Communication Skills

       ! C - Communicate what's important to you

       ! L - Listen

       ! E - Ensure you heard them

       ! A - Ask questions to bring out what's important to them

       ! R - Respond to positives

Module 2: Clear Resolution Process (8 hrs)

· Learn and Practice the 4 stages of the Clear Resolution Process

       ! Prepare

       ! Explore Interests

       ! Create Options and Problem Solve

       ! Decide and Implement

· Practice applying CLEAR Communication Skills throughout the entire resolution process

· Ingrain your new skills with role plays and instructor feedback

Module N: Clear Negotiation Process (12 hrs)

· Learn to negotiate successfully by applying the power of CLEAR Communication skills to interest-based negotiation.

· Deal with Touch Tactics

· Handle all types of tricky negotiation moments

· Stay organized using the Clear Negotiation stages

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Clear Resolve

tel: 416-406-2244  email: info@ClearResolve.com

web: www.ClearResolve.com

95 Leslie Street, Toronto ON M4M 3C6